Privacy, Cookie & Refund Policies

Privacy Policy (Effective as of May 12, 2021)

This document describes Victory For Veteran’s (“VFV”) use of information regarding the veterans, warriors and families we serve, financial supporters of our mission, and general visitors to our website.

General User Privacy Policy

This privacy policy applies to general users of the VFV website and describes how VFV protects information you provide when you use this website.

Although elements of this policy may apply to the veterans we serve, their caregivers, and our donors who visit our website, we do collect additional data from these groups of people. Veterans, First Responders, warriors and their caregivers who register for VFV’s programs and services can find additional information about how VFV uses their information on this page. Donors and supporters of VFV can find additional information about how VFV uses their information on this page. Both policies may be found below.

VFV is committed to ensuring that your privacy is protected. It is our goal that you fully understand how we collect information, how we use that information, and the steps we’ve taken to protect that information. We will update this policy from time to time, so make sure to check this page periodically. If you have any questions about this policy, please email us at info@victoryforveterans.org.

 

What type of information does VFV collect?

 

There are two basic types of information that VFV might collect: personal and non-personal information.

As you browse the VFV website, you may opt to provide VFV with personal information. Personal information is information that contains identifiers such as your name, address, phone number, or email address.

VFV may also collect non-personal information from you such as an internet protocol address (typically referred to as an “IP address” and defined below) and browsing variables (like your web browser, referral links, or how much time you spent at our website). Although this information may on rare occasion be used to identify you, VFV typically uses this information to improve your experience and the experience of other visitors to our website. VFV may use cookies to collect this type of information.

What’s a cookie? A cookie is a small data text file that individual websites store on your computer’s hard drive – if your web browser permits. The website can later retrieve that cookie to let us know you’ve been to our site before. Cookies typically make your use of the site easier, make the site run more smoothly, and help us to maintain a secure site. Many websites use cookies. You are free to decline our cookies if your browser permits, but some parts of our site may not work properly if you do that.

What’s an IP address? 

 

An IP address is a unique number, assigned to each and every computer and other device on the Internet. Your computer, your phone, your e-reader, and other electronic devices, are all assigned IP addresses.

This website uses the services of NextRoll, a data collection service which is governed in California by the California Consumer Protection Act (CCPA).  For more information regarding the CCPA, click here  California Residents section.

When does VFV collect this information?

We collect non-personal information from you as you use any of the pages on our website. We collect personal information from you only when you specifically provide it to us – for example, if you fill out a form or send us an email.

How does VFV use the information we collect?

 

VFV uses information from different site visitors in different ways. We generally use information provided to us through the donation process in accordance our Privacy Policy.

On rare occasions, we use personal information provided by general users of our website who are not veterans, first responders, warriors or caregivers and are not engaged in the donation process. We might, for example, ask for your information if you contact a local VFV representative or if you upload a personal video message to our site.

We may also use your personal and non-personal information in the following ways:

  • Entering your information into our databases for internal record keeping, reporting, and data analysis;

  • Communicating with you to obtain your input, provide information about our programs and events, or request contributions (provided you have opted to receive such communications);

  • Improving our programs and services;

  • Customizing our website according to your interests;

  • Sharing information with third parties who help us manage our website and databases, and who assist us with our marketing efforts; and

  • Sharing information with third parties as required by law, or a part of a legal process;

 

We have contracted with FaceBook, YouTube, and other online marketing companies, to monitor certain pages of our website for the purpose of reporting web traffic, statistics, advertisement “click-throughs,” and other activities on our website. No personally identifiable data is transferred to these entities by us. Where authorized by us, these entities may use cookies and/or other monitoring technologies to compile anonymous statistics about our website visitors.

We also reserve the right to use non-personal information, such as an IP address, to identify a user when we believe it is necessary to protect the compelling interests of our website(s), the constituents we serve, their caregivers, our donors, our employees, or others, or to comply with laws, court orders, or law enforcement requests.

Does VFV share my information?

 

VFV may share your personal and non-personal information as discussed herein. We do not, however, sell or rent the personal information of our general website users for profit.

 

Does VFV track my online activity while I’m not on the VFV site?

 

Cookies and other technology may be used to track non-personal information about your web-browsing habits. For example, if a significant portion of our visitors all browse to the same website immediately after visiting us, we may use this information to improve your experience at our site.

VFV respects web browser “do not track” signals and other mechanisms that provide you the ability to opt out of having your personal information or online activities collected. But remember, unless you have selected the “do not track” function in your web browser, third parties (not just VFV) may collect personal information about your online activities over time and across different websites.

How does VFV secure my personal information?

 

VFV is committed to ensuring that your personal information is secure. Your trust in us is important, so we have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect. Records containing personal information are stored at secure facilities; our websites use SSL; and our employees are provided training on how to treat your data securely.

Will you contact me if I give VFV my information?

 

If you provide us with your contact information, we may provide you with information about how you can help our veterans, first responders, caregivers and others. However, if you would not like to receive these messages, you can opt out of having your personal information used for certain purposes when we ask for your contact information.

Links to other websites and third party services

Sometimes we’ll provide you with a link to another website or service. We typically do this in order to provide you additional information about one of our sponsors to others who support the mission of VFV.

VFV may also include other electronic services on our website. These services are typically provided by third parties, and may require you to agree to that service provider’s own privacy statement and terms of use. This policy does not cover these third party services or how those third parties may use the information you provide them. We encourage you to review those privacy policies and terms of use.

How do I update my information?

Please contact the VFV support team using email to: info@victoryforveterans.org

Do you collect information about minors?

 

No; VFV does not knowingly collect information from general users under the age of 18. 

What if I have questions about this policy?

 

We’d love to hear from you. Please email us at info@victoryforveterans.org

Cookie Policy

We and our partners are using technologies like cookies and process personal data like the IP address or browser information in order to personalize the advertising that you see. This helps us to show you more relevant ads and improves your internet experience. We also use it in order to measure results or align our website content. Because we value your privacy, we are herewith asking for your permission to use these technologies. You can always change / withdraw your consent later by clicking on the settings on this page.

This Site uses cookies. Cookies are commonly used small data files that are placed on your computer or mobile device when you visit a website. This allows the Site to recognize and distinguish your visit from those of other visitors to the Site and gather data about your visit. Most Internet browsers automatically accept cookies. You do not have to accept cookies and may reject them by activating the relevant setting on your browser. However, if you do not accept cookies, you may experience reduced functionality when using this Site.

Cookies used on this Site include the following:

  • Analytics: these cookies are used to collect information about how visitors use our website. This includes the number of visitors to the Site, from where the visitors have come to the Site and the pages that were visited within our Site. We use this information to compile reports and to help us improve the Site. The cookies are collected in an anonymized form.

  • Login-related: these cookies help the Site keep track of your login as you move throughout our site.

  • Session (non-persistent) cookies: these cookies allow you to move through the pages of our Site easily without having to re-enter login details, when applicable. They are also used to store the capabilities of your internet browser and identify whether you have certain software so we can tailor the Site accordingly. This information is stored in your internet browser and is permanently disposed of once you close the program.

  • Persistent cookies: these cookies record an individual user's preferences so that each time the user returns the preferences remain, such as your preferred language. This information is stored in your local cookie cache when your internet browser is closed and is used the next time you visit the Site to remember your preferences and prevent you from seeing the cookie pop-up once you have accepted our use of cookies or changed your browser settings.

 

By continuing to use this Site without changing your internet browser settings to reject cookies, you consent to the use of cookies as described above.

 

Managing Cookies

 

You can find more information about cookies, including how to set your internet browser to reject them generally, here. Also, you can find information about how to manage Cookies in your specific browser at the following sites: Google ChromeMozilla FirefoxApple Safari and Microsoft Windows Explorer.

 

Changes to our Cookie Policy

 

We keep our cookie policy under regular review and we will post any updated version on this web page, with an updated revision date. By continuing to use our website after such changes are in effect, you have accepted these terms. This cookie policy was last updated in May 2021.

Refund Policy

VFV, as a non-profit, does not refund donations, sponsorships, event fees, raffle, auction, or any other product or service used for the benefit of VFV and/or its constituents.